Our policy lasts 30 days. Returns are eligible for in-store credit only. If 30 days have gone by since your purchase, unfortunately we can’t offer you in-store credit or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must unopened and in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
- Spa Treatments
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then you will receive in-store credit for the item.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Spa Trouvé, 10 W Scenic Pointe Dr #104, Draper UT 84020, United States.
To return your product, you should mail your product to: Spa Trouvé, 10 W Scenic Pointe Dr #104, Draper UT 84020, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.